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Last updated: 9th June 2024

1. Introduction

Welcome to Ovasai, a service provided by NorthAxis Solutions Ltd ("we", "our", or "us"). By using our service, you agree to comply with and be bound by the following terms and conditions. Please review these Terms of Service carefully before using our service.

2. Acceptance of Terms

By accessing or using our service, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, you must not use our service.

3. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of any changes by posting the new Terms of Service on this page. Your continued use of the service after such modifications will constitute your acknowledgment of the modified terms and your agreement to abide by and be bound by them.

4. Use of the Service

Our service is intended for informational purposes only. The information provided by our AI model should be independently verified and is not a substitute for professional advice. We emphasize that AI can make mistakes, and neither NorthAxis Solutions Ltd nor Ovasai is liable for any actions taken based on the information provided by the AI. The information provided by Ovasai is not intended to serve as, nor should it be relied upon as, a replacement for professional advice. We strongly recommend that you consult with a qualified professional, such as a healthcare provider, nutritionist, dietitian, or other relevant experts, before making any changes to your diet, lifestyle, or health-related practices based on the information you receive from our service. Professional consultation is critical to ensure the accuracy, appropriateness, and safety of any actions taken. By using this service, you acknowledge that any decisions made based on the information from Ovasai are your own responsibility, and you agree to indemnify and hold NorthAxis Solutions Ltd harmless from any claims, losses, or damages resulting from your use of the service.

DO NOT USE this service to identify the presence of, or absence of allergens in food.

5. User Accounts

To use certain features of our service, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

6. Privacy

Your use of our service is also governed by our Privacy Policy. Please review our Privacy Policy, which describes how we collect, use, and disclose information that we collect from you.

7. Intellectual Property

All content and materials available on our service, including but not limited to text, graphics, website name, code, images, and logos, are the intellectual property of NorthAxis Solutions Ltd and are protected by applicable copyright and trademark law. Unauthorized use of any materials is prohibited.

8. Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms of Service.

9. Cancellation

Subscriptions to our service must be cancelled through the users' account within the Ovasai app. Any other method of cancellation may result in continued subscription charges for which we take no liability.

9. Limitation of Liability

In no event shall NorthAxis Solutions Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• (i) your use of, or inability to use the service;
• (ii) any unauthorized access to or use of our servers and/or any personal information stored therein;
• (iii) any interruption or cessation of transmission to or from the service;
• (iv) reliance on the information provided by the AI, which should always be independently verified before acting on it;

10. Governing Law

These Terms of Service shall be governed and construed in accordance with the laws of the United Kingdom without regard to its conflict of law provisions.

11. Contact Us

If you have any questions about these Terms of Service, please contact us

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Last updated: 9th June 2024

Introduction

Here at NorthAxis Solutions Ltd, we take your privacy and the processing of your personal data very seriously. Therefore, we have prepared this Privacy Notice where we describe our contact details, information regarding what personal data we process and what rights you have towards us and how you may defend them. Always feel free to contact us if you have any questions about our processing of personal data or this Privacy Notice.

What is personal data?

“Personal data” is any information relating to an identifiable or identified person (you as a user). An identifiable person is someone who can be identified, directly or indirectly, for example by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity. We may process your personal data when you:

• Subscribe to our newsletter
• Complete a contact or enquiry form on our website
• Send us feedback via our website or other direct contact channels
• Respond to our marketing communications
• Correspond with us by telephone, post or email, in which case we may keep a record of the correspondence and retain the personal data in accordance with the segment on “Personal data which we handle” below.

Personal data which we handle

Your personal data may only be processed by us with your given consent, when it is necessary for the performance of a contract to which you are a party, or when it is necessary for our compliance with a legal obligation. The processing of the personal data, the specific purposes for the processing, the legal basis for the processing, and for how long we store your personal data, is described below.

Name and Email address

We may collect and process your name(s) and email address in order to set up and maintain your account, set up any subscriptions as well as for future offers and relative information from time to time. All such processing is based on your consent and the data will be kept for six years or until you withdraw your consent.

Where your personal data is stored

We are a national company active in the United Kingdom. Your personal data is stored and processed inside the European Economic Area (EEA), ensuring compliance with relevant EU legislation on personal data processing.

Security

We are committed to securing personal information and any data we collect from clients. We use physical, technical and organisational security safeguards to help protect your personal data that we have collected from unauthorised access and third parties.

Payment details

In order to charge for our service, we will process your payment details through a third party source such as Stripe or PayPal. Such personal data are encrypted, and we will not retain any payment details after the completed transaction.

Third-party websites

When using our site, you may be directed to third-party websites (such as Stripe and PayPal) which are beyond our sphere of influence. We are not responsible for the content or the privacy policy on such other sites.

Cookies

A cookie is a small piece of data that may be stored on your computer or mobile device, used to allow the website to “remember” you and your preferences over time. Session cookies are stored for only a brief amount of time (up to 30 minutes after your visit), while persistent cookies can be stored for up to 12 months after your last visit of the website. You can manage the cookies and whether you accept cookies or not on your computer or mobile device by accessing the browser settings. For most browsers, you are able to categorically accept, refuse or delete cookies at all times.

Summary of your rights towards us:

You as a user have the possibility to claim several rights towards us. Such rights are listed here and thereafter described in detail below. You find our contact details at the top of this Privacy Notice.

• Right to be forgotten
• Right to withdraw consent
• Right to access
• Right to rectification
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to lodge a complaint with a supervisory authority.

Right to be forgotten

You have the right to request that we delete any personal data that we process about you. We will delete the data as soon as possible, but at least within one month’s time. If the personal data is needed for fulfilment of our contractual duties towards you or to preserve it with legal ground, we will however not delete the information until the data is no longer needed. We will also, without your explicit demand, delete such personal data that we have collected but do not longer have a lawful right to process. We will inform you about this, if it would occur.

Right to withdraw consent

You have the right to withdraw your given consent at any time. If you do so, we will erase such personal data which is not subject to any other legal ground than your given consent. The erasure will be done as soon as possible. Please note that your withdrawal of consent does not oblige us to erase personal data which is processed based on a contractual relationship or any other legal ground.

Right of access

You have, at any time, the right to receive confirmation from us as to whether personal data concerning you are being processed. You have also the right to access that personal data and to receive the following information:

• The purposes of the processing
• The categories of personal data concerned
• The recipients or categories of recipients to whom personal data have been or will be disclosed
• The envisaged period for which the personal data will be stored or the criteria used to determine that period
• The existence of automated decision-making and profiling.

Right to rectification

You have, at any time, the right to demand us to correct any inaccurate personal data within a month’s time. You have also the right to complete incomplete personal data, taking into account our purposes of the processing, by the means of providing a supplementary statement.

Right to restriction of processing

You have, instead of demanding us to delete any data, the right to demand us to restrict our processing of your personal data. This may be achieved if:

• You have reason to believe that the accuracy of the personal data is not correct, and the restriction shall be in place during a period that allows us to verify the accuracy of the personal data
• The processing is unlawful but you don’t want us to delete the personal data
• We no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims
• You have objected to processing concerning profiling or automated decision-making, whereby a restriction shall be obtained during the period when we assess whether our legitimate ground for the processing override your legitimate ground.

Data portability

You have the right to retrieve the personal data which we process about you and that you have provided to us. You have also the right to demand that we transmit such personal data to another data controller if the personal data is collected based on your consent or if the processing of the personal data is carried out by automated means by us, if we deem it technically feasible.

Right to object

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you. This can be done when the personal data is processed as part of automated decision-making, including profiling, and direct marketing, if such processing would be carried out.

Right to lodge a complaint with a supervisory authority

You have, at any time, the right to lodge a complaint with a supervisory authority regarding our processing of your personal data. Regardless of where we carry out our business, even if it would not be in the member state which is your country of residence, you have the right to lodge your complaint to your national supervisory authority. Please follow the link below to find the contact details to your national supervisory authority:

Contact Details to National Supervisory Authorities

About this Privacy Notice

With regard to the General Data Protection Regulation (EU) 2016/679 (“GDPR”), we must disclose what personal data we collect and process about you, and for what purposes. In this Privacy Notice, you find all such information that we are obliged to inform you.

The Regulation in its entirety in your language, may be accessed by following this link:

GDPR Regulation

Would you like to defend your rights, which are listed in this Privacy Notice, you may contact us using the contact us page of this website.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us

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